You may cancel any order within 24 hours. After 24 hours, you will be subject to a 25% restocking fee.
Once an item has shipped, we are unfortunately unable to cancel your order. If your item has shipped and you still wish to cancel, you will be refunded less the 25% restock fee, as well as your shipping charges.
To learn more about why we charge a restocking fee please click here.
If you would like to proceed in canceling your order, our support staff is happy to assist. Please reach out via email to firstname.lastname@example.org
By completing your purchase with FloorFound you are confirming you have read and understand this policy and have agreed to the terms above.
Rarely, items may be canceled from an order due to the item being out of stock. When this happens, all other items on the order are subject to the above cancellation policy and fees.